Refund Policy

Introduction

At Alitani Auto Service Center, customer satisfaction is our priority.
This Refund Policy outlines the conditions under which refunds may be requested for services purchased through our website or directly at our service center.

Eligibility for Refunds

Refunds are available only in specific cases, including:

When a service was paid for but could not be provided due to circumstances within our control.
If an appointment was canceled by Alitani Auto Service Center before the service date.
When an incorrect payment or duplicate charge was processed due to system or billing errors.

Non-Refundable Situations

Refunds will not be provided in the following cases:

If the service has already been performed or partially completed.
If the cancellation was made less than 24 hours before the scheduled service time.
For dissatisfaction arising from circumstances beyond our control (e.g., external parts delay, weather impact, or third-party issues).
For promotional, discounted, or special-package services clearly marked as non-refundable.

Refund Process

If you are eligible for a refund:

Please contact us via email at info@alitani.com.sa or visit our service center.
Provide proof of purchase and a clear explanation of your request.
Once approved, refunds will be processed within 7–14 business days, depending on your payment method.

Refunds are issued to the original payment method used for the transaction unless otherwise agreed.